customer service Baume et Mercier Customer service Contact stage



How can we help you?

We will be pleased:

• to provide detailed additional information about the watch you are interested in
• to direct you to the nearest authorized Baume & Mercier retailers
• to try to find the watch you are looking for, even if the specific watch you like, is not currently in stock in our e-boutique
• to notify you when watches of interest become available
• to place an order over the phone with the help of our Brand Ambassadors
• to update you on a delivery or manage a return / exchange
• to recommend complementary watches or straps for your current collection

• to register your Baumatic guarantee extension
• to send you the original COSC certificate if you are a Baumatic 10436 owner

Our World Contact Center is available to answer your questions:
Monday to Friday from 10.00am to 10.00pm and Saturday from 10.00am to 6.30pm (EST Time)

Call us at 1.800.MERCIER or e-mail us using the below form:

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